Conditions

hajoona GmbH General Terms and Conditions for the Page www.hajoona-shop.com

Translation. In case of discrepances the German version shall prevail.

§ 1 Applicability

(1) Our deliveries, services and offers are made exclusively on the basis of these General Terms and Conditions (hereinafter referred to as "GTC"). These are an integral part of all contracts that hajoona GmbH (hereinafter referred to as hajoona) concludes with its customers (hereinafter also referred to as "buyers" or "purchasers") regarding the products offered.

(2) General Terms and Conditions of the Purchaser that conflict with or deviate from the following provisions shall not apply. The following GTC shall also apply exclusively if we execute the delivery and service without reservation in knowledge of the customer's terms and conditions that conflict with or deviate from the following GTC.

(3) You can http://www.hajoona.com view these T&Cs on our site. You can also print or save the Terms and Conditions by clicking on the "File" tab on your web browser and then on the "Save As" or Print tab. To open the PDF file, you need the Adobe Reader program, which is usually free of charge at the moment.

(4) Your order data will be stored by us, but cannot be retrieved directly by the customer for security reasons. hajoona oëers password-protected access for its customers. After registering, the customer can view data on completed and open orders and view his address data.

§ 2 Contracting Parties, Contract Language

Your contractual partner is hajoona GmbH, Heinrich-Fuchs-Straße 94-96, 69126 Heidelberg. The language available for concluding the contract is exclusively German.

§ 3 Right of revocation for consumers

If you conclude a contract with us as a consumer, you have a statutory right of withdrawal, about which we inform you below:

Cancellation policy

Right of withdrawalYou have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, the withdrawal period begins on the day on which you or a third party named by you who is not the carrier has taken possession of the last goods. In the case of a contract for the regular delivery of goods over a fixed period of time, the withdrawal period begins on the day on which you or a third party designated by you, who is not the carrier, has taken possession of the first goods.

In order to exercise your right of withdrawal, you must inform us (hajoona GmbH, HeinrichFuchs-Straße 94-96, 69126 Heidelberg, PHONE: +49 6221 64702–77, e-mail: offce@hajoona.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an e-mail). You can use the attached model withdrawal form for this, but it is not mandatory. In order to comply with the withdrawal period, it is suìcient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen day period.

You will bear the direct costs of returning the goods.

They only have to pay for any loss in value of the goods if this loss of value is due to handling of them that is not necessary to check the nature, characteristics and functioning of the goods.

- End of the cancellation policy -

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and return it.)

–

On

hajoona GmbH

Heinrich-Fuchs-Straße 94-96

D-69126 Heidelberg

Phone: +49 (0) 6221 64702-77

Fax: +49 (0) 6221 64702-89 EMail: oìce@hajoona.com

–

I/we (*) hereby withdraw from the contract entered into by me/us (*) for the

purchase of the following goods (*)/the provision of the following service (*)

–

Ordered on (*)/received on (*)

–

Name of consumer(s)

–

Address of the consumer(s)

–

Signature of the consumer(s) (only if notified on paper)

–

Date

(*) Delete what is inappropriate.

§ 4 Conclusion of Contract

(1) The presentation of our goods does not constitute a binding offer on our part. Only the order of a product by you is a binding offer.

(2) Your order for the desired goods via our website, by e-mail, order form or fax is a legally binding oëer to conclude a purchase contract. We will confirm receipt of your order immediately. The order confirmation as well as the receipt of an order by telephone does not yet constitute a legal acceptance on our part. By bringing the goods to you for shipment, or by confirming your order by a declaration of acceptance or by a request for payment on our part or Receiving your payment, we will accept your oëer. Please note that the contract regarding your order will not be stored by us and can no longer be retrieved after conclusion of the contract.

(3) You order the goods in our online shop as follows:After filling out the order form, the order is first confirmed on our website. You can check the entries made during the ordering process after entering and before clicking the buy button and make changes if necessary. By clicking on the "buy" button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of the order will follow immediately after the order has been sent. The confirmation of receipt does not constitute acceptance of your order, but is only intended to inform you that we have received your order.

(4) If we do not accept an order, in particular because an ordered item is no longer available, we inform the customer immediately. In this case, we will of course refund any payments made to the customer as soon as possible. If, by way of exception, an ordered product is no longer available after we have accepted an order, and we are not responsible for this, e.g. in the event of destruction due to force majeure or by third parties or theft, we reserve the right to withdraw from any agreements that may be made with regard to this product. In this case, we will inform the customer immediately of the unavailability and refund to the customer any payments made without delay

(5) The buyer assures that he is of legal age. The buyer warrants that all information provided during registration and in the order form is accurate and complete. The buyer undertakes to inform us immediately of any changes to his data by e-mail, stating his customer number, or – if this option has already been technically implemented – to immediately adapt the corresponding data himself on our website.

§ 5 Prices and Payment

(1) For orders – also in our online shop – the prices listed in the oëer at the time of the order apply. For deliveries outside of Germany, further costs may arise when importing into a third country (customs duties, import VAT). These further costs must be borne by the customer.

(2) The prices are indicated in each case including the statutory value added tax.

(3) For an order placed in our online shop, hajoona usually charges shipping costs for shipping. These are listed at checkout in the online shop and can be queried from us at offce@hajoona com.

§ 6 Payment

(1) We offer you a wide variety of payment methods. Choose the most convenient one for you:

(2) Depending on the country, we oëer diëerent payment options that you can choose at checkout:

Payment in advance: In the email you receive to confirm your order, you will find the total amount of your order as well as our account number. After the total amount has been credited to our account, your goods will be shipped. The shipment of the goods will only be carried out after full receipt of payment. After receipt of payment, you will then receive an invoice for your records. Payment in advance is possible in all European countries.

Payment by SEPA direct debit: If the SEPA direct debit payment method is selected, the customer authorizes hajoona GmbH to collect the invoice amount plus the shipping fee from the bank details provided. In the event of a return debit for which you are responsible, the bank fees incurred will be charged to you. Payment by SEPA direct debit is only possible in member states of the European Union, with the exception of Eastern European countries and Switzerland.

Payment by credit card: When paying by credit card, hajoona only accepts VISA or Mastercard: Please indicate the card number, the expiry date of the card, the cardholder and the card security digit when placing your order. The card verification digit is located on the back of your credit card in the signature field, it is the last three digits. The invoice amount will then be debited by us. Payment by credit card is possible in all European countries.

Payment by PayPal: When registering with PayPal, you enter your bank details once and from then on only pay with your e-mail address and password. With every purchase, you have the choice of whether you want to pay with your bank account or credit card. PayPal is particularly secure because you do not have to enter any bank details when making your purchase. Payment via PayPal is possible in all European countries.

Payment by instant bank transfer: If you select the payment method Sofortüberweisung, you will be automatically redirected to a secure payment page of our payment partner after completing the order. There you can use your usual online banking data (PIN/TAN) to make the transfer immediately. The invoice amount will be transferred in real time from your bank account and confirmed to us directly. After a successful transaction, you will also receive a confirmation and the invoice for your records. Payment by instant bank transfer is possible in all European countries.

§ 7 Special conditions for permanent recipients/subscriptions

(1) hajoona GmbH offers special conditions for customers who wish to purchase products from us on a regular basis, which are regulated separately and are noted on the corresponding order forms.

(2) The prerequisite for receiving the special condition is that the customer undertakes to purchase the products for the specified minimum term. The relevant order period is calculated from the day of receipt of the first order. The customer must make a binding decision to take advantage of the special conditions when placing his first order. There is no automatic granting of the special conditions if the requirements are met.

(3) The respective minimum order value within the framework of the special conditions results from the selected subscription and is to be understood plus shipping costs. The minimum order value must be met monthly. It is therefore not suffcient if the total volume is mathematically achieved over the term if the individual orders are sometimes below the minimum order value.

(4) The subscription runs for an indefinite period of time. The subscription can be cancelled at any time up to seven days before the respective delivery date set by the customer, but not before the end of the respective minimum term. The right to extraordinary termination remains unaëected for both sides.

(5) If the customer is in default with the payment, for example because a direct debit has been debited, hajoona may terminate the contract after setting a reasonable period of time, provided that the customer has not fulfilled his payment obligation within the set period. Payments due remain unaëected. In the event of default of payment by the customer, hajoona is entitled to charge default interest and reminder costs. The list of fees is available on our website at

https://drive.google.com/file/d/1W5q0c34j7U3T5_uO2YbkeOXSREbVjq-B/view

or can be made available in writing on request. The customer has the right to prove that lesser damage has occurred.

(6) In the event of changes in product prices, the new prices for current contracts shall enter into force two months after the announcement of the price list. However, this does not apply to an ongoing subscription during the minimum term. In the event of a price change, the customer is entitled to terminate the existing contract within one month of the announcement of the price change. If no termination is made by the customer, the contract will be continued on the basis of the new prices. hajoona will inform the customer of the price change, the existing possibility of termination and the legal consequences of failure to terminate. The notification is made via the customer's e-mail address provided during registration.

(7) The customer also has the option of making www.shop.hajoona.com changes to his master data, orders, etc. via our online shop. Please note, however, that due to delivery deadlines, changes in the composition of the products can only be taken into account if the change in the composition of the products is made at least seven days before the next delivery date. These changes cannot be applied to ongoing subscriptions.

(8) Changes to the product composition that are not made via our online shop, but are made via Customer Care, will generally be charged a processing fee. The amount of the processing fee can be found in the list of fees. The list of fees is available on our website at https://drive.google.com/file/d/1W5q0c34j7U3T5_uO2YbkeOXSREbVjq-B/view

or can be made available in writing on request. The fee will not be charged if the customer proves to us that we have suëered no or only minor damage. This does not apply to a one-time change in the composition of your products, within a period of six months, calculated from the day of your first order. This change is free of charge for you. You can reach Customer Care in the following ways:

Phone: +49 6221 64702-77Fax: +49 6221 64702-89E-mail: oìce@hajoona.com

§ 8 Delivery and delivery time

(1) hajoona makes every eëort to process the orders in a timely manner. If no other delivery date has been agreed, delivery within Europe will take place within two weeks of receipt of payment. We will point out any diëerent delivery times on the respective product page.

(2) If we do not meet an agreed delivery date, the buyer must set us a reasonable grace period, which may not be less than two weeks in any case.

(3) The risk of accidental loss and accidental deterioration of the goods sold in the case of mail order purchase shall pass with the handover of the goods to the customer or a recipient designated by him.

§ 9 Warranty / Liability for Defects

(1) In the event of defects in the delivered item, the statutory provisions shall apply to consumers. In deviation from the statutory provision on the reversal of the burden of proof, the presumption applies in favour of the buyer for a period of two years from the transfer of risk.

(2) However, the special provisions of § 10 shall apply to claims for damages by the purchaser.

§ 10 Liability for damages

(1) Claims for damages – regardless of the legal basis – against us, including our representatives and vicarious agents, which require slight negligence, only exist if a material contractual obligation/cardinal obligation has been breached. In this case, claims for damages are limited to the amount of the typical foreseeable damage.

(2) Claims for injury to life, limb and health as well as for property damage under the Product Liability Act due to intentional conduct or gross negligence as well as for guaranteed characteristics remain unaëected by the above limitations of liability.

§ 11 Testimonials

(1) We are happy if you are convinced of our products. We therefore publish corresponding feedback from time to time, in full or in excerpts, on our website and, if applicable, on other advertising media.

(2) If you do not agree or no longer agree to the publication of your statements, you can inform us at any time by sending an email to offce@hajoona.com.

§ 12 Retention of Title

(1) We retain title to the delivered goods until the purchase price has been paid in full. During the existence of the retention of title, the buyer may not sell the goods (hereinafter: reserved goods) or otherwise dispose of the ownership thereof.

(2) In the event of access by third parties – in particular bailiës – to the goods subject to retention of title, the buyer shall point out the existing third-party property and notify us immediately so that we can enforce the property rights.

(3) In the event of breach of contract by the buyer, in particular in the event of default of payment, we shall be entitled to demand the return of the goods subject to retention of title, provided that we have withdrawn from the contract.

§ 13 Changes to the GTC

Changes to these T&Cs by hajoona are possible at any time. The General Terms and Conditions valid at the time of conclusion of a purchase contract apply to the Customer.

§ 14 Offsetting

(1) The customer shall only be entitled to oëset if his counterclaims have been legally established or are undisputed.

(2) The customer is only entitled to exercise a right of retention to the extent that his counterclaim is based on the same contractual relationship.

§ 15 Final Provisions

(1) Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.

(2) If the buyer is a merchant, a legal entity under public law or a special fund under public law, or if the buyer does not have a place of jurisdiction in Germany, the place of jurisdiction for all disputes arising from and in connection with contractual relationships between the buyer and us shall be Heidelberg.

(3) For consumers with habitual residence in Germany, German law shall apply to the exclusion of private international law and the UN Convention on Contracts for the International Sale of Goods, which has been incorporated into German law. For consumers with habitual residence in Austria, Austrian law applies to the exclusion of private international law and the UN Convention on Contracts for the International Sale of Goods, which has been incorporated into German law.

Status of the GTC: 01.02.2026